Delivery Information

MAGDAKIMAKURA delivers all products by EMS Express(default shipping method) to nearly every country across the globe with free of charge.

Estimated Delivery Time

In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you'll receive your order:

(Processing Time) + (Shipping Time) = Estimated Delivery Time

Processing Time: the period of time from when you submit your order to when the items leaves the warehouse. In this period, we may contact you to confirm order details and costume making clothes. It usually takes winthin 7 business days.

Shipping Time: the period of time from when the item be shipped by Express to when it arrives at your door. It'll be either 1-3 business days by UPS, FEDEX OR 4-7 business by USPS, EMS, DHL.

Estimated Delivery Time: Processing Time plus Shipping Time

Shipping Address Changed Time Frame

You may change your shipping address within 24 hours after you placed an order otherwise we will ship the item to the address you left when you place your order. So please make sure you left the correct shipping address while you placing the order. Besides,your telephone number is very important, because the deliver will contact you to arrange the delivery.

Return Policy

We wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly:

  • None_refundable if as same as item description.
  • Original shipping and handling charges are non-refundable.
  • Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsability (i.e. mistake on the requested size, model) we WILL REFUND shipping costs.
  • All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of order.
  • You should provide us the Authorization of the shipping goods. Failure to approve the Authorization will result in no action.
  • Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
  • No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
  • On approved items, buyer shall be responsible for shipping costs both ways unless eric is responsible for the return due to sending the wrong item.
Locations We Ship To

MAGDAKIMAKURA ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.